Question 1

Is the vehicle suitable for seniors with limited mobility?

Accepted Answer

Tell us what boarding assistance you need before ordering. We will check the available vehicle and agree on a safe arrangement with you.

Question 2

Will someone help me board and with my luggage?

Accepted Answer

Yes. Our drivers assist every passenger with boarding and luggage as standard. If you need extra help — such as a walking frame being stowed or a hand stepping in — just let us know when order and we'll make sure everything is taken care of.

Question 3

Are the seats comfortable for longer journeys?

Accepted Answer

Yes. A private electric vehicle offers comfortable seating, air conditioning, and a quiet ride. Comfort stops can be arranged on longer routes.

Question 4

Can I bring a companion or caregiver with me?

Accepted Answer

Of course. Companions and caregivers ride with you at no extra charge — simply include them in your passenger count when order. We want you to travel with the people who make you feel comfortable.

Question 5

Are there any hidden fees beyond the listed price?

Accepted Answer

No hidden fees, ever. The price you see includes the ride, a friendly driver, luggage handling, complimentary water, and all comfort stops. What you see at order is what you pay — no surprises.

Question 6

How do I order a transfer?

Accepted Answer

Simply choose your route on our Routes page or click 'Order a Transfer' on the homepage. Select your departure, destination, date, time, and number of passengers. You'll see the price instantly before confirming.

Question 7

What is the vehicle capacity?

Accepted Answer

The vehicle has 7 seats including the driver and space for the group’s luggage.

Question 8

Is the service really zero-emission?

Accepted Answer

Yes. Your ride is provided in an electric vehicle.

Question 9

Is the ride always private?

Accepted Answer

Yes. Every order includes the entire vehicle. You will never share it with strangers.

Question 10

What's included in the transfer price?

Accepted Answer

Every transfer includes the ride itself, your driver, complimentary water, and a recommended stops guide for your destination.

Question 11

Can I cancel or reschedule my order?

Accepted Answer

We understand plans change. Free cancellation is available up to 48 hours before your scheduled departure. Rescheduling is always free when done at least 24 hours in advance.

Question 12

Are the routes accessible for wheelchair users?

Accepted Answer

Boarding accessibility depends on the available vehicle. Contact us before ordering so we can discuss your needs.

Question 13

What happens in bad weather?

Accepted Answer

Transfers operate in normal weather conditions. If extreme weather affects safety, we will contact you to reschedule.

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